Policy & FAQ
Cancellations and Refunds
Cancellations
Please cancel 24 hours prior to the session start time to avoid being charged for the full session.
Refunds
There are no refunds. Sessions expire 3 months after the date of purchase.
Rescheduling
Sessions can be rescheduled within the same day or week as long as there is an available time slot. If a time slot is not available, it will count as a late cancellation (see above).
FAQ's
Q:
Can't I just look up exercises online and do them myself?
A:
Be careful with this thought process as online videos target a mass audience. This means that many critical aspects that personalize a program are overlooked such as movement difficulty, range of motion, pre and post-injury exercise. This leads to potential injury and inefficiently meeting your goals. Remember, even the best trainers and athletes have Personal Trainers.
Q:
Can I use Form Focus sessions for long-term fitness goals?
A:
Form Focus sessions are not personalized programs. Sessions are designed to focus on one exercise for clients who want to perfect their movement pattern on a particular skill. In the 20 minutes, clients will receive professional cues and techniques to improve movement execution of the chosen exercise.
Q:
How many days do I need to train to reach my goals?
A:
This is heavily dependent on the client's goals. However, a minimum of two days a week is recommended.
Q:
I travel a lot, can my sessions be a mixture of in-person and online?
A:
Yes! Session days and times may have to be adjusted, but I will do my best to adhere to your traveling schedule.
Q:
I want to train online but, I do not have any equipment. Can I still train?
A:
Yes. Many exercises can be done with just you! However, depending on your goals certain equipment may be necessary to ensure the best results.
Q:
Do I have to buy my own equipment.
A:
The type of equipment needed is dependent on the program. Some apparatuses can be provided, however other equipment is purchased by the client.
Q:
How much space do I need for a virtual session?
A:
There should be enough space for a client to lie completely flat and move within the different planes of motion while standing without the risk of bumping into anything or anyone.
Q:
How do I contact my trainer for virtual sessions?
A:
Virtual sessions can be done via: FaceTime, Zoom and Google Meet.
Q:
Do I need a gym in my building for in-person sessions?
A:
No.
Q:
Do sessions expire?
A:
Yes. Sessions expire after 6 months from the purchase date.
Q:
Can I train with a friend?
A:
I currently do not offer duet sessions.
Q:
Are training sessions available for children?
A:
I train ages 5 and up depending on their training goal. Please fill out your information in the contact section and I will be happy to connect with you!
Q:
Can I train if I am injured.
A:
It is mandatory that clients who are injured receive clearance from their physician before committing to a training program.